Efenaire Oghenevwede Perfect

Delivered first-line IT support, diagnosing and resolving hardware, software, and connectivity issues for staff, achieving consistent same-day resolution of reported incidents.

Designed and implemented a digital filing system that improved document retrieval speed by an estimated 40% and eliminated manual search errors.

Audited and verified over 500 digital case records for data accuracy and compliance, maintaining a 99%+ data integrity rate across tribunal documentation.

Provided technical guidance and informal training to 10+ non-technical staff on digital records management tools, reducing repeat support requests by 25%.

Collaborated with management to document IT processes and standardize data entry procedures, improving team efficiency and audit-readiness.

Managed daily operational data entry and maintained financial transaction records across inventory and sales platforms, ensuring 100% accuracy for reporting.

Drove a 30% increase in sales revenue by identifying friction in the checkout process and implementing an easy payment mode alongside a structured inventory management system, streamlining transactions.

Handled customer queries and escalations as Customer Service Manager, applying strong analytical skills to resolve complaints within agreed timelines and improve satisfaction.

Organized and maintained structured customer records and reports, supporting data-driven decision-making for pharmacy management.

Utilized Integrify 5.1 workflow platform to upload and process corporate account files from physical records, averaging 80-100 files per day.

Successfully migrated 2,800 corporate account files over a 5-month engagement with zero data loss, ensuring compliance and data integrity.

Maintained a real-time Excel spreadsheet tracker to log each uploaded file, monitor daily throughput, and report work progression to the compliance team, enabling transparent workload management.

Assisted in organizing compliance documentation and generating reports for senior management, contributing to a zero-deficiency internal audit outcome.

Coordinated with cross-functional teams across IT, Compliance, and Operations to resolve data inconsistencies and streamline record management workflows.

Installed, configured, and maintained computer systems and peripherals for client organizations, ensuring high availability and reliable performance.

Performed systematic troubleshooting of hardware and software issues, diagnosing faults and restoring systems to full operation, reducing client downtime by an average of 15%.

Managed data backup procedures and storage systems to safeguard client data and ensure business continuity and recovery capabilities.

Maintained accurate daily service records and operational logs, establishing data tracking processes that improved reporting consistency by 20%.

Coordinated daily workflow and resource allocation, demonstrating early competencies in operational management and process documentation.