About
Results-driven Computer Engineering graduate with 3+ years of progressive experience in IT support, technical troubleshooting, and digital systems management. Proven ability to diagnose and resolve complex application and hardware issues, maintain data systems, and collaborate with cross-functional teams to ensure stable software and IT service operations. Seeking to leverage a strong technical foundation and customer-facing experience as a Support Engineer at Heirs Technologies, contributing to high-performing teams and innovative, technology-driven solutions.
Work
Metropolitan Ecclesiastical Tribunal Secretariat
|IT Support & Systems Auditor
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Summary
Provided first-line IT support and conducted system audits, ensuring data integrity and optimizing digital record management for tribunal operations.
Highlights
Delivered first-line IT support, diagnosing and resolving hardware, software, and connectivity issues for staff, achieving consistent same-day resolution of reported incidents.
Designed and implemented a digital filing system that improved document retrieval speed by an estimated 40% and eliminated manual search errors.
Audited and verified over 500 digital case records for data accuracy and compliance, maintaining a 99%+ data integrity rate across tribunal documentation.
Provided technical guidance and informal training to 10+ non-technical staff on digital records management tools, reducing repeat support requests by 25%.
Collaborated with management to document IT processes and standardize data entry procedures, improving team efficiency and audit-readiness.
Teglo Pharmacy and Stores
|Systems & Operations Support Analyst
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Summary
Managed daily operational data entry and financial transaction records, driving sales growth and enhancing customer service through analytical problem-solving.
Highlights
Managed daily operational data entry and maintained financial transaction records across inventory and sales platforms, ensuring 100% accuracy for reporting.
Drove a 30% increase in sales revenue by identifying friction in the checkout process and implementing an easy payment mode alongside a structured inventory management system, streamlining transactions.
Handled customer queries and escalations as Customer Service Manager, applying strong analytical skills to resolve complaints within agreed timelines and improve satisfaction.
Organized and maintained structured customer records and reports, supporting data-driven decision-making for pharmacy management.
First City Monument Bank (FCMB)
|Compliance & Control IT Officer (Intern)
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Summary
Processed corporate account files and maintained audit traceability, ensuring data accuracy and compliance within a structured banking environment.
Highlights
Utilized Integrify 5.1 workflow platform to upload and process corporate account files from physical records, averaging 80-100 files per day.
Successfully migrated 2,800 corporate account files over a 5-month engagement with zero data loss, ensuring compliance and data integrity.
Maintained a real-time Excel spreadsheet tracker to log each uploaded file, monitor daily throughput, and report work progression to the compliance team, enabling transparent workload management.
Assisted in organizing compliance documentation and generating reports for senior management, contributing to a zero-deficiency internal audit outcome.
Coordinated with cross-functional teams across IT, Compliance, and Operations to resolve data inconsistencies and streamline record management workflows.
Petco-Tech
|IT Technician
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Summary
Installed, configured, and maintained computer systems and peripherals, ensuring high availability and business continuity for client organizations.
Highlights
Installed, configured, and maintained computer systems and peripherals for client organizations, ensuring high availability and reliable performance.
Performed systematic troubleshooting of hardware and software issues, diagnosing faults and restoring systems to full operation, reducing client downtime by an average of 15%.
Managed data backup procedures and storage systems to safeguard client data and ensure business continuity and recovery capabilities.
Avril Clean
|Operations & Records Manager
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Summary
Maintained accurate daily service records and operational logs, establishing data tracking processes that improved reporting consistency and workflow.
Highlights
Maintained accurate daily service records and operational logs, establishing data tracking processes that improved reporting consistency by 20%.
Coordinated daily workflow and resource allocation, demonstrating early competencies in operational management and process documentation.
Education
Oduduwa University, Ipetumodu
Bachelor of Engineering (B.Eng)
Computer Engineering